Call Centers Top Last Year's Growth Target

MANILA--The call center industry on Tuesday said it surpassed its growth target for 2012 despite the peso appreciation, reports "We exceeded our target last year. We've projected conservatively a 15 percent growth last year, [but] we did end 2012 [with] about 20 percent," Jojo Uligan, executive director of the Contact Center Association of the Philippines (CCAP) told reporters. "We are still okay," Uligan added, "but if the peso and dollar exchange will fall below P40, it will hurt us most.  The call center industry was aiming for $8.4 billion in revenues and 500,000 jobs last year.  A lot of orders are coming from areas that the Philippine call center industry doesn't have a very strong presence--Europe, United Kingdom as well as the Asian countries.